FAQ
Frequently asked questions
Find answers to common questions about Petanco.
Learn about pricing, preview links, draft retention, features, and support.
Pricing & Payment
Pricing & payment
Creating an account, building your campaign, and testing it with a shareable preview link (view-only, no login needed) are all free. So are keeping drafts for 30 days (extend with one click) and AI features (20 free uses per day).
There are no feature limits on the free tier — you can build and test with every feature.
You only pay when you publish — for the days it's live and the spots you add.
You pay for the days your hunt is live plus what you add: days ($20/day for 1–30 days, $12/day for 31–90, $8/day for 91+), spots ($40/spot for 1–10, $30/spot for 11–20, $20/spot for 21+), surveys ($40 each), and categories ($60 each).
Prices start at $60 (1 day + 1 spot).
No limit, and no per-participant fees. Your price depends only on the days you're live and the spots you add, so you don't need to predict headcount.
Whether 50 or 5,000 people join, you pay the same.
We accept credit cards. Payments are processed in your dashboard. Prices are in USD, with no additional taxes or fees.
Not at the moment. Payment is by credit card only, and we can't accept invoices, purchase orders, or bank transfers. You can download a receipt for every payment from Account Settings in your dashboard.
No. Payments are non-refundable. Before you pay, you can build your scavenger hunt and test it with a preview link for free, so you can check everything first.
Yes. During your publish period, you can buy extra days, spots, surveys, or categories from your dashboard. Your existing content stays as it is.
Features
Features
You can create unlimited drafts. Building and testing are always free.
No. All features are available while you build and test in draft. You only pay when you publish.
It's a view-only link you can share before you publish. Anyone with the link can open your campaign without logging in and check it.
To protect privacy, the standard Application Form only collects a nickname and an email address. If you need more, such as names, addresses, or phone numbers, you can use the Linked Application Form at your own risk — you're responsible for handling that data. Entries are written directly to your own Google Sheet and aren't stored by Petanco.
Yes. Add the "Hide Logo & PR" option ($40) when you publish. It removes the Petanco logo and promotional messages from participant screens.
AI features such as content generation and translation are free for up to 20 uses per day. After that, you can buy credit packs (100 credits for $40, 500 credits for $130).
Yes. Contact us through the request form in your dashboard.
You can change theme colors, fonts, menu icons, QR code styles, and layouts from your dashboard. We don't take custom design requests.
Yes, but a computer or tablet works best.
No. Building and testing drafts are free and unlimited. The clock starts only when you publish.
Your campaign automatically returns to draft and is kept for 30 days. We'll email you reminders 7 days, 3 days, and 1 day before the publish period ends, and you can keep the draft for another 30 days with one click (free, as many times as you like).
Only the campaign settings (the draft) can be extended. Participant data (stamps, survey responses, prize entry details, etc.) isn't covered by the draft extension — it's automatically deleted 30 days after the publish period ends (for campaigns created on or after October 1, 2026). Download any data you need within 30 days after the publish period ends.
Keep it as a draft to reuse as a template for your next event.
We'll email you reminders 7 days, 3 days, and 1 day before the publish period ends. If the retention period runs out without an extension, the campaign is deleted and can't be restored.
By design
Features we intentionally do not offer
We are sometimes asked for the following features. We intentionally do not offer them, to protect the participant experience, the handling of personal information, and the accuracy of your statistics.
Yes. Select "Free text" as the answer type and participants can answer in their own words (up to 200 characters). It is shown at the same display timing as other surveys, and answering is optional: participants can leave it blank, so no one is kept waiting when redeeming rewards. You can review answers as a list or as CSV on the survey detail page and the Statistics page in the admin dashboard. Like other participant data, answers are automatically deleted 30 days after the purchased publishable period ends. A notice asking participants not to enter personal information is shown above the input field.
No. The fields are fixed to nickname and email address, because Petanco is designed to store only the minimum personal information. If you need shipping details, use the Linked Application Form: entries are not stored in Petanco and are written directly to your own spreadsheet.
This is not recommended. Accept applications with the Petanco Application Form or Linked Application Form, and ask participants questions with the Survey feature. Surveys are available through paid survey slots, and fees for features like this are what keep Petanco running. It is technically possible to put an external form URL into a "Download" reward, but that is not what Download is for (distributing data such as coupons, images, or PDFs), and Petanco takes no responsibility for this usage. Answers on an external form are not recorded in Petanco, so the accuracy of your statistics also drops.
No. For download rewards you provide a URL to a location you manage, and you are responsible for what is distributed. Because every participant receives the same shared link, a download reward can be redeemed once per participant.
Not from the admin screen, because participant data is stored differently for each type. We offer a paid conversion carried out by our staff (all participant data is deleted). Before creating a campaign, check whether you want participants to visit the same place repeatedly.
There is no dedicated true/false format, but a quiz can have up to four choices and works with just two, so you can offer True and False as the two choices. We do not offer a limit on wrong answers: quizzes are meant to inform participants and encourage them to move around, not to screen them out, so strict settings are not available. Participants can answer until they get it right.
No. Scanning the same QR code repeatedly would earn unlimited points and invite abuse. The shortest interval is one hour.
No. One spot is one location. If you want the same stamp to be available at several places, create separate spots.
No. Petanco is designed not to retain participant data, so nothing can be restored after a deletion or a full data reset. Download the data you need beforehand.
Privacy
How we handle personal data
Petanco collects only the personal data it needs — fewer hurdles for participants, less risk for you.
Petanco collects only the personal data it needs. With the "No Login" type, participants need no app download, no sign-up, and no personal information at all.
With "Easy Login", the only data we hold is an email address — names, addresses, and phone numbers are never collected.
Participants are asked for their age group and gender only when the organizer turns on the Age Group / Gender survey presets. We never collect usernames or where participants live.
For organizers, only the email address registered at account creation.
For participants, only the email address registered with Easy Login, age group and gender answers when the organizer asks for them with survey presets, and the email address entered in the Application Form.
See How we handle personal data on the Features page for the full list of what is and isn't stored.
No. Email addresses registered through Easy Login cannot be viewed by organizers, and age group and gender collected with survey presets are visible to organizers only as aggregated statistics.
Email addresses entered in the Application Form are visible to organizers so they can contact winners. Petanco never uses those addresses.
To protect privacy, the standard Application Form only asks for a nickname and an email address.
If you need addresses, names, or phone numbers, you can use the Linked Application Form at your own risk — you're responsible for handling that data. Entries are written directly to your own Google Sheet and aren't stored by Petanco. To publish it, you'll need to show participants a link to your privacy policy.
No. Credit card payments are processed by Stripe, and all card information is handled securely by Stripe.
Participant data (stamps, survey responses, prize entry information, etc.) is automatically deleted 30 days after the campaign's publish period ends (this applies to campaigns created on or after October 1, 2026). Even if you end the campaign before the publish period is over, the 30 days count from the end of the publish period. If you extend the publish period by purchasing additional days, the 30 days count from the end of the extended period. Extending the draft retention period doesn't stop this deletion. Download any data you need within 30 days after the publish period ends.
Campaign settings remain until the draft retention period (30 days, extendable with one click) passes.
Organizer account information is deleted after a set retention period (normally 90 days) following account deletion.
No. We don't share personal information with third parties without prior consent, except where permitted or required by law.
We may use anonymized, aggregated statistics to improve the service or in case studies. See our Privacy Policy for details.
Support
Support
Petanco has no sales reps and no setup service. Instead, the admin screen itself supports organizers: AI Help, the publish check, notification emails at each stage, and the help documentation.
While a campaign is within its publish period, you can email our team from the contact form in the admin screen. Questions from participants should be handled by you, the organizer.
See the Support section of the Features page for details.
Ask a question on a campaign screen in the admin and AI Help answers based on that campaign’s current settings and its publish-check results. The help pages it relied on are shown under the answer, so you can verify the content yourself.
If it does not solve your problem and the campaign is within its publish period, you can send the conversation along with a contact request from the admin screen. Japanese, English, Korean, and Traditional Chinese are supported.
Yes. The publish check reviews missing publish slots, rewards that cannot be achieved, spots whose period does not overlap the stamp period, unsaved LINE settings, instant-win lotteries that can never produce a winner, whether you ran a pre-launch test, and more, all at once.
The notification emails sent three days and one day before publishing also include the publish-check results (the number of items that need action or review).
During the event: a notice for participants who open the campaign before it starts, troubleshooting guidance for participants when a QR code or location cannot be read, an email when a reward’s stock runs low, a printable one-page card for venue staff, and a confirmation that asks for the campaign name before a full data reset of a live campaign.
Around the end: reminder emails seven, three, and one day before the publish period ends, and an email about seven days before participant data is scheduled for deletion (30 days after the publish period ends).
No — Petanco is self-service, so you handle setup and content yourself. AI Help and the stage-by-stage help pages (Organizer preparation and response, Operations guide) support that work.
We will fix system issues promptly. AI Help and the help documentation are available regardless of the day. Questions from participants should be handled by you, the organizer.
For more details, see the documentation in your dashboard.
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